Privacy Policy | ChatSa

1. Information We Collect

We collect information you provide directly to us, including your name, email address, and payment information when you create an account or subscribe to our services. We also collect usage data such as chatbot interactions, page views, and feature usage to improve our platform.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; process transactions; send you technical notices and support messages; and respond to your requests. We do not sell your personal information to third parties.

3. Data Storage & Security

Your data is stored on secure servers with industry-standard encryption at rest and in transit. We use Supabase for database hosting and Pinecone for vector storage. All data is processed in compliance with applicable data protection regulations.

4. Chatbot Data

Documents and data you upload to train your chatbots are used solely to provide the service to you. Your training data is never used to train models for other users. You retain full ownership of all content you upload.

5. Third-Party Services

We use third-party services including Stripe for payments, Google and OpenAI for AI model processing, and analytics services. Each third-party service has its own privacy policy governing the use of your information.

6. Cookies

We use essential cookies for authentication and preferences. We use analytics cookies to understand how our service is used. You can control cookie settings in your browser.

7. Your Rights

You have the right to access, correct, or delete your personal data at any time. You can export your data or request account deletion from your dashboard settings or by contacting us at info@chatsa.co.

8. Contact

If you have questions about this privacy policy, please contact us at info@chatsa.co.